Flexible Support Contracts

Academia IT support contracts are designed specifically for education customers, like you, who want to focus on the classroom and learning – and not worry about IT problems.

Technology in the classroom

More and more technology is used in the classroom every day; teachers and the wider faculty are reliant on it to deliver lessons and support students. Often IT systems can be a nuisance, but now they can stop the curriculum in its tracks.

Why choose Academia

  • Reliability – Dedicated in-house team whose job is to make sure your IT systems just work
  • Bespoke solution – Set (define your own) contract elements to give you the assurance that we will deliver world-class service
  • Future proof your IT – Maintaining your institution’s IT is vital; leave it to us to keep your hardware and software updated
  • Peace of mind – Know your IT is managed by qualified and accredited engineers
  • Outstanding service – Dedicated point of contact who will manage any queries from beginning to end

Technical Support

  • On-site installation and configuration services
  • Telephone support
  • Technical helpdesk
  • Remote support
  • On-site support
  • Guaranteed SLAs (service level agreements)
  • Fixed prices
  • Monthly reports

Break/Fix Support

  • Unlimited support – telephone, email and helpdesk
  • All faulty units will be collected via our courier
  • Genuine manufacturer parts
  • Collect and return service
  • Log a call via our dedicated helpdesk and we’ll call you back the same working day
  • Optional on-site engineer to assist with diagnosis and repair of faulty equipment

Estate and Strategy Advice

  • We will advise you of the best changes to make to your environment to ensure you’re always at the forefront of learning technology
  • We will help you plan for the future, including curriculum-led technology strategies
  • We will agree a plan with you, manage and execute the plan – giving you the peace of mind that your goals can be achieved with minimum effort on your part

Speak to us. Today.

Are you ready for the next move?

There have been some huge innovations in the past few years in how technology can be used to enhance teaching and education. Without the right support for your technology, devices like iPads can spend too much time in the cupboard, not delivering any impact in your classroom.

Don’t let that happen to you, speak to us today.


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